Warranty related documents

Under the Consumer Code for Home Builders and the New Homes Quality Code, you are obliged to share with your new home buyers the details of the warranty and insurance policy that comes with the home, including the coverage and benefits. To help you do this, we have produced the following documents, with content tailored to reflect the different stages of the purchasing journey:

  • Welcome to NHBC warranty and insurance is for plots registered from 1 April 2018 and must be given to your buyers either at or before they reserve their plot. This document also contains the full Consumer Code for Home Builders.
  • A quick introduction to NHBC Buildmark which can be given to visitors to your show homes or marketing suites at any time but is tailored for pre-reservation.
  • Guide to your new home gives an overview of Buildmark and explains how owners can get the best from their new home once they have moved in. Versions are available for both homeowners and customers of registered social landlords.

It is important to make sure that you are always issuing the most up-to-date versions of these documents. The current versions are available to order below and will have these references on the back:

  • Welcome to NHBC warranty and insurance – reference HB2995
  • A quick introduction to NHBC Buildmark – reference HB3035
  • Guide to your new home – reference HB932

Please do not use any non-current literature. Please remove and recycle any other brochure stock as soon as possible. To check if you have obsolete brochures that need to be withdrawn, please refer to the document reference numbers on the back.

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