Delivery Policy

Product Delivery
NHBC products that are available to order online will typically be despatched within 48 hours of orders placed. Please contact our Shop team for advice on 01908 746849 between 8:15 and 16:00, Mon to Fri, or email us here and please be ready to quote your order number and order date.

All orders except those with a zero invoice value will incur our standard delivery charge of £5 per order. Goods are sent on a service which should arrive within 48 hours from despatch.

Do you provide a faster or express delivery option?
If you require a more urgent delivery you should contact our Shop team on 01908 746849 between 8:15 and 16:00, Mon to Fri, or email us here and discuss your requirements, they will be able to provide options and advise on additional charges.

Do you deliver outside of mainland UK?
We are able to deliver to any address with a UK postcode.
The following locations may incur additional charges and a longer delivery time: Northern Ireland, Scottish Highlands, Scilly Isles, Anglesey, Orkney, Shetland, Arran, Fair Isle, the Inner Hebrides, Lindisfarne, the Farne Islands, Lundy, the Isle of Sheppey, the Western Isles, the Channel Islands, Isle of Wight, and the Isle of Man.

For delivery’s to addresses outside mainland UK or international addresses then please contact our Shop team on 01908 746849 between 8:15 and 16:00, Mon to Fri, or email us here.

Company Details
NHBC House, Davy Avenue, Knowlhill, Milton Keynes, Bucks MK5 8FP Tel: 0844 633 1000
NHBC is registered in England and Wales, company no. 320784.
NHBC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

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